F.A.Q's

We offer our most popular items online, if you are looking for a specialist item or fitting please give us a call at 01449 711782 to discuss this, one of our highly experience staff will be able to help you.

Yes. Most of the products on our website are displayed in our showroom. If you are travelling a distance to see a particular product, we recommend that you telephone first to check it is in stock.

Yes. Providing the order hasn’t been dispatched, you can add/remove items on existing orders by calling our customer service team on 01449711782 or emailing sales@oldfashionedbathrooms.co.uk with your order number. Please note that once your order has started to be picked by the warehouse team, you may not be able to add anything without a delay. Also, if you amend your order after it has been dispatched, delivery costs may still apply, please see our terms and conditions.

Yes, we are happy to help source items you may require. Please email sales@oldfashionedbathrooms.co.uk or call our team on 01449711782 with your requirements.

Delivery times can vary depending on the items you have ordered and the delivery address. Where possible we have given our best estimate on delivery lead times. We always aim to deliver as quickly as possible but sometimes due to; unforeseen circumstances, delays and stock levels, this may not be possible. For smaller items we shall dispatch with an overnight courier as soon as they’re in stock and for larger items that need to be delivered on a pallet, we will contact you to book in a convenient day for yourselves. We strongly advise that you do not book the plumbers until your goods have arrived and been checked, we are not liable for plumbers cost or compensation for inconvenience.

You will receive an automatic email response within a few minutes. By the end of the following working day, a member of our staff will have checked your order, you will be emailed with an expected lead time on your order.

All orders can be collected from our main warehouse in Suffolk. If you would like to collect, please place your order through the website and advise us you wish to collect your order in the order notes section. We will refund the shipping cost (if there is one) on orders being collected. Please do not travel to our Suffolk warehouse to collect an order until you have been notified that it is ready to be collected as some stock is stored in other warehouses around the UK.

Very occasionally delays do occur which are outside our control, such as manufacturing delays, transport problems etc. If we become aware that an item is likely to be delayed, then we may offer to despatch the rest of your order separately, with the delayed item following as soon as it becomes available. Alternatively, unless the item was a Special Order, it has been specially painted or otherwise customised for you or it is a non-stock item for which we cannot cancel the order, then you may cancel or order an alternative item.

Please wait until all your goods have been delivered, and you have checked them to ensure everything is correct and not damaged. We always endeavour to deliver within the anticipated time scale, but sometimes situations arise which are outside our control, and very occasionally breakages do occur in transit.

This really depends on personal taste. Gold is a much warmer colour than chrome, and nickel is in between the two. Chrome is the hardest wearing finish, gold and nickel are both softer finishes than chrome. Gold should be cleaned with a soft cloth and non-abrasive cleaner; nickel may require an occasional clean with a metal polish to retain its shine or you may prefer to let the nickel oxidise which will result in a dull pewter-like finish. Both gold & nickel finishes are special order items.

Yes, we do! We offer installation services within a 50 mile radius of our Suffolk Showroom. Please call to discuss.

If you have received a damaged item, please let us know within 24 hours by emailing us at customerservices@oldfashionedbathrooms.co.uk. Please include photos of the damage and your order number. We will arrange for the item to be replaced.

No, you will need to pay for the shipping cost but you will receive a refund providing the product is returned in resaleable condition. Please see our Terms and Conditions for more information.

Items must be returned in their original packaging and in a resalable condition. Click HERE for additional returns Info. Click HERE for the returns form.

As long as the goods are not a Special Order, have been specially painted or customised, or are non-stock items, including all gold and nickel finish items, which we have already ordered and cannot cancel, and we have not already advised you that the goods are ready for despatch, then the order may be cancelled without charge. After this time, it may be too late to cancel delivery – please refer to our Terms and Conditions, point 6.