Delivery & Returns

For full details, please refer to our Terms and Conditions

DELIVERY OF HEAVY ITEMS AND CHINAWARE

Heavy items are normally sent on a pallet. Your address will need to be beside a hard road and accessible to a large lorry. If your address is not beside a hard road or not accessible to a large lorry, please telephone to place your order. We may be able to make other arrangements for which there may be a surcharge.
The driver will need help to unload large or heavy items – we recommend at least three able people are on hand to help unload the cast iron and bateau baths.

DELIVERY CHARGES

  • Orders over £600 are delivered free of charge to Mainland England.
  • Delivery charges depend on whether the items ordered are classified as category 1 or category 2:-
  • i. Category 1, items that we send by courier (e.g. taps, lights, accessories & toilet seats) Charge £3.50
  • ii. Category 2, items that we send on a pallet (fragile, heavy or bulky items e.g. chinaware, tiles or baths) Charge £45.00

These charges are the delivery charges to all the mainland UK postcode areas except those listed below:-

£20 Surcharge:

  • EH, DG, G, PH, FK, KY, KA, TD, ML, PA.

Any order from these postcode areas will have a surcharge of £20 added to the basic £3.50 or £45 charge above.

e.g. A delivery to postcode area KY of standard only items will cost £3.50 + £20
A delivery to postcode area PH of standard & heavy items will cost £45 + £20

£30 Surcharge:

  • AB, DD, IV.

Any order from these postcode areas will have a surcharge of £30 added to the basic £3.50 or £45 charge above.
e.g. A delivery to postcode area AB of heavy items only will cost £45 + £30

The website can not accept orders from postcode areas BT, GY, HS, IM, JE, KW, ZE or from other countries.

If you are in one of these areas, please telephone to obtain a delivery price, and to place your order.

RETURNS

GOODS FOUND DAMAGED OR INCORRECT AFTER DELIVERY

It is your responsibility to inspect the Goods you have received, and advise Us within 36 hours of the receipt of the Goods, if any item has been damaged in transit or is faulty or if you have received an incorrect item or if all the items listed on the delivery note have not been received.

Before opening a shower enclosure box, check the label on the box to ascertain that it is the correct product. Shower enclosures can not be returned once the box has been opened unless they are faulty or damaged.

Do not destroy any packaging until you are sure that all the items are in good condition and are as ordered.

GOODS TO BE RETURNED

If the Contract for the purchase of Goods has been concluded without any face to face contact having occurred between us then, under the Distance Selling Regulations 2000, you have a 7 day period from the date when the Goods are delivered in which to cancel this Contract. This right to return Goods does not apply to Special Order Goods, non-stock Goods including all nickel and gold finish products, and/or customised Goods.

Orders for non-stock, customised and/or special order Goods, including gold and nickel finish items, cannot be amended or cancelled. These Goods cannot be returned.

Shower enclosures cannot be returned once their box has been opened.

In no circumstances can any Goods be returned once they have been installed.

If you wish to return any stock Goods, contact the company by email or telephone within 7 days of the receipt of the Goods, and request a Returned Goods Form. Complete it fully and enclose it with the returned Goods. Goods will not be accepted unless a Returned Goods Form has been issued by Ourselves, and has been fully completed and returned with the Goods.

The Goods must arrive back at the Company within 21 days of the Company sending out the Returned Goods Form.

It is your responsibility to ensure that the returned Goods reach the Company in perfect condition. We do not accept liability for the carriage of unwanted Goods and therefore recommend that you take out carrier insurance.

The Goods must arrive back at the Company in a re-saleable condition. Boxed Goods must be returned in their original box which must not have been damaged or written on or defaced in any way otherwise the Goods will be deemed unfit for re-sale and no refund will be given for them.

Upon receipt of the Goods, We will inspect them, and their packaging if applicable, and providing they are in a re-saleable condition We will refund you the amount you paid for them, excluding any carriage charge.

If you want to return an item for a different reason this is at your cost, you can either arrange the return of the items by post, courier or you can return them by bringing them to our showroom address during opening times.

Alternatively you can call us and we can arrange the return for you.

Return delivery of category 1 items costs £18 plus any surcharge for areas listed above.

Return delivery of category 2 items costs £90 plus any surcharge for areas listed above.