We’ve put together a few frequently questions we get asked to help put your mind at ease. If you don’t see an answer to your question here please feel free to get in touch with us at Old Fashioned Bathrooms.
What should I check before I order?
It is very important to check measurements before you order. As well as widths and depths, also check heights, especially if ordering a shower enclosure and remember to add the height of the tray to the height of the enclosure. Check doorways/stairways – can you get that bath into your bathroom? Discuss with your plumber – do you need a pump, can he fit a low profile shower tray or does it need to be ‘easy access’ etc.
Is it safe to order on-line?
Yes. Your details are encrypted and payment is processed on a secure page.
Can all your products be ordered on-line?
We offer our most popular items online, if you are looking for a specialist item or fitting please give us a call to discuss this, one of our highly experience staff will be able to help you.
Can I see your products before I order?
Yes. Most of the products on our website are displayed in our showroom. If you are travelling a distance to see a particular product, we recommend that you telephone first to check it is in stock.
Do you deliver to my area or country?
We deliver to mainland UK. We can deliver to other areas and countrys by special arrangement – please email email@example.com with a list of items you are interested in and your full address, we can then calculate the size and weight of the items and give you a quote for the delivery cost.
If I place an order how long will it take to come?
The following is only a guide:- We aim to dispatch most orders within a week however as we send orders as complete orders if there is an item out of stock or a special order item this may delay the dispatch of your order.
The following items have a longer than standardd lead time; Gold and Nickel Plated items can take up to 4 weeks, Radiators can take up to 3 weeks, Foresters Wooden Bathroom Furniture can take up to 6 weeks and Baths with Sprayed Exterior can take up to 3 weeks.
I’ve placed my order – what happens next?
You will receive an automatic email response within a few minutes. By the end of the following working day, a member of our staff will have checked your order, you will be emailed with an expected lead time on your order.
When should I book my plumber?
Please wait until all your goods have been delivered, and you have checked them to ensure everything is correct and not damaged. We always endeavour to deliver within the anticipated time scale, but sometimes situations arise which are outside our control, and very occasionally breakages do occur in transit.
What if my goods are not ready when anticipated?
Very occasionally delays do occur which are outside our control, such as manufacturing delays, transport problems etc. If we become aware that an item is likely to be delayed, then we may offer to despatch the rest of your order separately, with the delayed item following as soon as it becomes available. Alternatively, unless the item was a Special Order, it has been specially painted or otherwise customised for you or it is a non-stock item for which we cannot cancel the order, then you may cancel or order an alternative item.
What if I change my mind after I have ordered?
As long as the goods are not a Special Order, have been specially painted or customised, or are non-stock items, including all gold and nickel finish items, which we have already ordered and cannot cancel, and we have not already advised you that the goods are ready for despatch, then the order may be cancelled without charge. After this time, it may be too late to cancel delivery – please refer to our Terms and Conditions, point 6.
Are your products guaranteed?
Yes. All our products are guaranteed against faulty materials or workmanship for 12 months from date of delivery, or any longer period given by the manufacturer.
What if an item is found to be damaged on delivery?
Let us know immediately so that a replacement can be put on order for you. For full details, please refer to our Terms and Conditions, point 8.
I don’t know which tap finish to choose, which is best?
This really depends on personal taste. Gold is a much warmer colour than chrome, and nickel is in between the two. Chrome is the hardest wearing finish, gold and nickel are both softer finishes than chrome. Gold should be cleaned with a soft cloth and non-abrasive cleaner; nickel may require an occasional clean with a metal polish to retain its shine or you may prefer to let the nickel oxidise which will result in a dull pewter-like finish. Both gold & nickel finishes are special order items.